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A+ Guide to IT Technical Support (9th Edition) - eBook

A+ Guide to IT Technical Support (9th Edition) – eBook

eBook details

  • Authors: Jean Andrews, Joy Dark, Jill West
  • File Size: 106 MB
  • Format: PDF
  • Length: 1119 pages
  • Publisher: Cengage Learning; 9th edition
  • Publication Date: January 1, 2016
  • Language: English
  • ASIN: B01D0MB3Y6
  • ISBN-10: 1305266439
  • ISBN-13: 9781305266438

Newer edition available. See below

Original price was: $41.99.Current price is: $24.99.

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Author(s)

Jean Andrews

Jean Andrews

Professor Jean Andrews has more than 3 decades of experience in the computer industry as well as more than 13 years of teaching in the classroom at graduate and undergraduate level. She has worked in a variety of businesses where Jean has written, designed, and supported application software.

Ms. Andrews has also managed a computer repair help desk and handled troubleshooting for wide area networks. She has written numerous ebooks on hardware, software, and the Internet. In addition to the bestselling A+ Guide To It Technical Support, she has also written the A+ Guide To Hardware: Managing, Maintaining And Troubleshooting. She lives in north Georgia.

Jill West

Jill West

Professor Jill West, a C.I.S. instructor at Georgia Northwestern Technical College, contributes to the development of creative teaching resources a unique mix of experience in business, writing, and education. She has taught students of all ages, from kindergarten to college, and has used a flipped classroom method, distance learning, and a hybrid teaching technique to cover a wide range of topics.
She has also provided invaluable educational advice.

Ms. West has played a key role in the creation of critical-thinking simulations for a number of Cengage's computing courses. She speaks at regional and national conferences and international webinars on a regular basis, and she frequently offers CompTIA certifications to students and train-the-trainer workshops to instructors.
She's also a member of A.W.S. Educate's inaugural cohort of Faculty Ambassadors for 2019.

Joy Dark

Joy Dark

Joy Dark Shelton has worked as a help-desk technician for a corporation with a presence in 29 states, offering first-level service. Her CompTIA A+ and HIT certifications have also come in handy when working as a second-tier technician in hospital IT and as an operations professional building support procedures and structures. Ms. Shelton has taught online IT and English as a second language in the United States and South America as an instructor.

This step-by-step, highly visual textbook provides a comprehensive introduction to managing and maintaining computer software and hardware. Written by best-selling educator and author Jean Andrews, A+ Guide to IT Technical Support, 9th Edition (PDF) closely integrates the CompTIA+ Exam objectives to prepare you for the 220-902 and 220-903 certification exams. The new 9th Edition also features extensive updates to reflect current techniques, technology, and industry standards in the dynamic, fast-paced field of PC repair and information technology. Every chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage you to learn by doing. The new revised and updated Ninth edition features more coverage of security, virtualization, updated hardware, new coverage of cloud computing, Mac OS, Linux, and increased emphasis on mobile devices. Supported by a wide range of supplemental resources to enhance learning with CourseNotes, Lab Manuals, online labs, and the optional MindTap (not included in this sale) that includes online labs, certification test prep, and interactive activities and exercises, this proven textbook offers college students an ideal way to prepare for success as a professional IT support administrator and technician.

Additional ISBNs: 9781305446427, 1305446429, 978-1305446427, 1337263842, 9781337263849, 1305990358, 9781305451193, 9781305990357, 9781337263849, 978-1305451193, 978-1305990357, 978-1337263849, 978-1305266438

Review

“I think the addition of tablets/mobile devices is a large strength of the chapter and imagery is very nice. My students learn better with images and descriptions so I think this is done nicely.”

A newer edition is also available. See related ebooks below

P.S Contact us if you want to buy the instructor resources like A+ Guide to IT Technical Support 9e test bank etc

NOTE: This only contains the ebook A+ Guide to IT Technical Support, 9th edition, in PDF. No access codes or software included.

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